shipping

domestic shipping

domestic shipping courrier is dhl

estimated shipping time is between 2 - 7 business days. please allow 2 business days for processing your order.

- you will be notified if the creation you purchased is not available, kindly allow 5 - 14 days for production.

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international shipping

estimated shipping time is between 5 - 14 business days. please allow 2 business days for processing your order.

international shipping courrier is ups

- you will be notified if the creation you purchased is not available, kindly allow 5 - 10 days for production.

kindly note that jewelry shipments are subject to delay due to customs at the destination which is out of lillian ismail's control.

international shipments are liable for customs taxes and duty fees. in all cases, these costs will be the responsibility of the buyer and will be settled at pick up. lillian ismail is not responsible for customs taxes and additional fees.

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shipping rates

returns, exchanges, & services

for returns, exchanges, or any other services charges will be covered by the customer. even during the 1 month warranty, shipment fees from and to our headquarters will be covered by the customer.