Warranty & Services

Warranty

You will receive a one year warranty for each creation purchased directly from Lillian Ismail and through a stockist or retailer. In order to benefit from our services, we request that you present the Warranty Card which will be considered the original proof of purchase.

Your warranty includes complimentary cleaning, polishing, chain replacement, or resizing 12 months following your date of purchase depending on the nature of material used to avoid discoloration or damage of semi precious stones.

Manufacturing faults are free of charge within the first 7 days following your purchase

Loss of stones or breaking and chipping due to mishandling will not be covered by your 12 month guarantee. Replacement of stone includes fee + stone price.

Lillian Ismail have the right to asses the piece and charge a fee for damages caused due to mishandling by the customer. 

During the one year warranty, shipment will be covered by Lillian Ismail for orders outside of Jeddah, Saudi Arabia.

Services & Repair

Lillian Ismail offers repair services at additional charge, 12 months after purchase. Please note that in some circumstances it may not be possible to repair the damage caused.

Lillian Ismail is not responsible for stolen products, fire damaged, or chemical affected stones or metal during the warranty period of 12 months.

Lillian Ismail does not offer customized engraving

Services we offer: 

- Resizing Cost: 200 SR 

- Polishing: 300 SR Chain

- Chain Replacement: 400 SR

- Replacement of stones cost includes repair fee (200 SR - 300 SR depending on the size of the stone) + Stone Price

How to reach us for repair services?

For repair inquires, simply email us at info@lillianismail.com with subject line: “Repair” including the following:

- Full Name  

- Email Address 

- Phone Number 

- Order Number 

- Date Order Received 

- Name of Item 

- Description of Issue & Picture of the product