Frequently asked questions

How Can I Track My Order
  • Domestic shipments tracking DHL
  • International shipments tracking UPS
Is It Possible to Modify or Cancel My Order
  • If there are any adjustments you wish to make to your order, such as canceling or updating it, or changing the shipping address, please contact us within 24 hours of placing your order.
  • Please understand that our team strives to dispatch orders promptly, and therefore, we might not be able to accommodate your request for order cancellation or updates.
Does Lillian Ismail Jewelry Cover Shipping Costs For Returns and Repairs
  • Shipping fees for returns and exchanges are covered by the customer to and from Lillian Ismail Jewelry headquarters in Jeddah.
  • Shipping fees for repairs are covered by the customer to and from Lillian Ismail Jewelry headquarters in Jeddah even during the one month warranty.
What If My Order Is Delayed
  • In case your order experiences a delay, our customer service team will contact you within 48 hours to provide an update.
  • We prioritize keeping you informed via email and appreciate your patience.
  • If you have any questions or concerns, feel free to reach out to us via email info@lillianismail.com or WhatsApp for quicker communication +966 551891114
Are Shipping Fees Refundable
  • No, shipping fees are non-refundable.

For Further Assistance with Other Inquiries contact our team.