faqs

• You may return your creation, in a new and unused state and perfect condition, 1 day following the purchase for a full refund accompanied by the original receipt.

• For online orders kindly contact us directly via email at info@lillianismail.com.

• The amount will be transferred within 7 - 14 days after the refund request.

• The product can not be accepted if it shows signs of wear or if it has been altered from its original condition, or its packaging has been damaged or used.

• Our creations are accepted for exchange returned in a saleable condition within 3 days following the purchase, accompanied by a sales receipt.

• For online orders kindly contact us directly via email at info@lillianismail.com.

• The product can not be accepted if it shows signs of wear or if it has been altered from its original condition, or its packaging has been damaged or used.

• We reserve the right to deny unreasonable repairs, returns, and exchanges.

• For returns, exchanges, or any other services charges will be covered by the customer.

• Even during the 1 month warranty, shipment fees from and to our headquarters will be covered by the customer.

• Lillian Ismail's creations pass through our quality control department before distribution.

• You can return your creation within only 24 hours if manufacturing defects are found.

• Returns due to manufacturing faults will not be accepted past 24 hours.