Terms & Conditions
The following terms shall have the meanings assigned to each of them unless expressly stated otherwise in the text; and all references to the singular shall include the plural and vice versa:
"We" or "Us” or “Lillian Ismail”:
Refers to Lillian Zuhair Mohammed Saleh Ismail Trade Establishment [lillianismail.com].
Refers to the sale and purchase of jewelry and precious stones, and all other services and products set forth on lillianismail.com.
“lillianismail.com " or “Site” or “Platform”:
Refers to www.lillianismail.com (including the mobile phone site) and all applications and/or tools that the Service is provided on which is owned, controlled, operated, maintained and/or hosted by Lillian Ismail / www.lillianismail.com
“User” or “You” OR “Your”:
Refers to any visitor, client, customer and/or guest using or browsing the Platform and/or purchasing the Services
By using the Site or Lillian Ismail Services, You agree to receive all electronic communications in any form through electronic mail or periodical newsletters or notices or warnings as promoted on the Site. Accordingly, You agree that all electronic communications sent to You by Us are legally binding and are considered to have the same effect as written communications.
Personal Information and Transaction Details
Shall include the content, structure, graphical data, designs, combinations, electronic translation, digital contents and all other things related to the Site, all such materials shall be protected under trade-name laws, intellectual property laws and general property principles. It is strictly prohibited to copy, distribute, use or print any of the mentioned materials or part thereof from the Site or from other related websites, except as permitted pursuant to the relevant and effective laws of the Kingdom of Saudi Arabia.
All words, logos and symbols displayed on the Site are owned by either by www.lillianismail.com or third-parties whether they are registered trademarks and/or unregistered designs, phrases, symbols and words; shall be protected under intellectual property laws.
All other trademarks not owned by www.lillianismail.com and appearing on the Sites are the property of its owners, such owners may or may not be affiliated with.
Terms of Service
Lillian Ismail Services :
Lillian Ismail is an online Platform for the purchase of fine jewelry..
By purchasing through lillianismail.com, the User can enter into a direct (legally binding) contractual relationship with www.lillianismail.com.
User hereby acknowledges that the purpose of the Site is limited to providing Services by www.lillianismail.com to the User. Therefore, the Site shall not be used except for fulfilling its purpose.
When using the Site, the User shall not conduct any prohibited actions, including but not limited to, performing the following prohibition actions:
Using the Site to defame or third parties; Publishing or posting any incorrect, forged or illegal information; Spreading or uploading any viruses via the Site; Using the Site for violating any applicable laws; Using the Site in any manner that damages, limits or hinders the use of the Site by Lillian Ismail or third parties; Harming others or promulgating pornographic materials or materials that are harmful to children; Fraud, deception or forgery; and/or Marketing, propagating or advertising any products, services, companies or jobs.
We would also like to inform You that the Site’s main currency is Saudi Riyal.
Payments for the purchase of jewelry shall be made though the Site via bank transfer, credit card, and master card.
Refund & Exchange Policy:
You may return your creation, in a new and unused state and perfect condition, 2 days following the purchase for a full refund accompanied by the original receipt. Return shipping charges will be covered by the customer. Amount will be transferred within 7 days after refund request.
The product can not be accepted if it shows signs of wear or if it has been altered from its original condition, or its packaging has been damaged or used.
Our creations are accepted for credit or exchange returned in saleable condition within 5 days following the purchase, accompanied by a sales receipt.
If the product was purchased through a Lillian Ismail stockist or retailers, refunds and exchanges are not accepted. Please contact the stockist or retailers the item was purchased from to return or exchange your creation following their returns policy.
We reserve the right to deny unreasonable repairs, returns, and exchanges.
Lillian Ismail's creations pass through our quality control department before distribution. You can return your creation within only 48 hours if manufacturing defects are found. Returns due to manufacturing faults will not be accepted past 48 hours.
The cardholder accepts and acknowledges that Lillian Ismail does not offer an authenticity certificate for pieces that include less than 1 carat of diamonds.
Communication and Inquiry
User has the right to communicate with www.lillianismail.com at any time for any inquiry or complaint about any technical problem, through communication channels set out in the “Contact Us” page within www.lillianismail.com
Nature of the Relationship
The Site is owned by Liliyan Zuhair Mohammed Saleh Ismail Trade Establishment, an Establishment registered in the Jeddah, Saudi Arabia.
If You have any comments or suggestions, we would be happy to receive them on the following electronic mail address firstname.lastname@example.org .