SHIPPING
DOMESTIC SHIPPING
- Domestic shipping rate 75 SAR
- Domestic shipping courrier is DHL
- Estimated shipping time is between 2 - 10 business days.
- Please allow 2 business days for processing your order.
- Shipping fees are non-refundable.
INTERNATIONAL SHIPPING
- Estimated shipping time is between 5 - 14 business days.
- Please allow 2 business days for processing your order.
- International shipping courrier is UPS
- Kindly note that jewelry shipments are subject to delay due to customs at the destination which is out of Lillian Ismail Jewelry's responsibility.
- International shipments are liable for customs taxes and duty fees. in all cases, these costs will be the responsibility of the customer and will be settled at pick up.
- Lillian Ismail Jewelry is not responsible for customs taxes and additional fees.
- Shipping fees are non-refundable.
INTERNATIONAL SHIPPING RATES
UAE & THE GULF
- United Arab Emirates 220 SAR
- Qatar 220 SAR
- Bahrain 220 SAR
- Kuwait 220 SAR
- Oman 220 SAR
MIDDLE EAST & AFRICA
- Egypt 390 SAR
- Jordan & Lebanon 390 SAR
- TUNISIA & MOROCCO 550 SAR
- LIBYA 390
- TURKEY 500 SAR
EUROPE & BRITAIN
- United Kingdom 390 SAR
- Ireland 500 SAR
- Europe (Switzerland, Germany, Belgium, France, Greece, Italy) 390 SAR
- Austria 500 SAR
USA & CANADA
- United States of America 390 SAR
- Canada 590 SAR
For other parts of the world kindly contact our team.
FAQ'S
IS IT POSSIBLE TO MODIFY OR CANCEL MY ORDER?
- If there are any adjustments you wish to make to your order, such as canceling or updating it, or changing the shipping address, please contact us within 24 hours of placing your order.
- Please understand that our team strives to dispatch orders promptly, and therefore, we might not be able to accommodate your request for order cancellation or updates.
DOES LILLIAN ISMAIL JEWELRY COVER SHIPPING COSTS FOR RETURNS OR REPAIRS?
- Shipping fees for returns and exchanges are covered by the customer to and from Lillian Ismail Jewelry headquarters in Jeddah.
- Shipping fees for repairs are covered by the customer to and from Lillian Ismail Jewelry headquarters in Jeddah even during the one month warranty.
WHAT IF MY ORDER IS DELAYED?
- In case your order experiences a delay, our customer service team will contact you within 48 hours to provide an update.
- We prioritize keeping you informed via email and appreciate your patience.
- If you have any questions or concerns, feel free to reach out to us via email info@lillianismail.com or WhatsApp for quicker communication +966 551891114
ARE SHIPPING FEES REFUNDABLE?
- No, shipping fees are non-refundable.
