WARRANTY & REPAIR

• You will receive a one month warranty for each creation. In order to benefit from our services, we request that you present the invoice. Both printed and digital invoices are accepted.

• The warranty includes complimentary cleaning, polishing, and chain re-soldering.

• Loss of stones or breaking and chipping due to mishandling will not be covered by your 1-month guarantee. Replacement of stone includes fee + stone price.

• Lillian Ismail team has the right to assess the piece and charge a fee for damages caused due to mishandling by the customer.

Disclaimer: all pictures on the website may differ from the actual original piece due to the nature of the stones their colors. 99% of our production is handmade, therefore, the nature of the metals and finish might differ from the final product. pictures were edited, enlarge image for details.

• Lillian Ismail Jewelry offers repair services at additional charges.

• Kindly note that in some circumstances it may not be possible to repair the damage caused.

• Lillian Ismail Jewelry is not responsible for stolen products, fire damaged, or chemical affected stones or metal during the warranty period of 1 month.

• Resizing cost: 250 SR (one size up): 450 SR (two sizes up)

• Polishing: 300 SR (smaller pieces): 400 SR (bigger pieces)

• Chain re-soldering: 250 SR

• Chain replacement: 650 SR (includes price of the chain for length 45 cm)

• Replacement of stones: cost includes repair fee (200 SR - 300 SR depending on the size of the stone) + stone price

• During the one month warranty, shipment fees from and to our headquarters will be covered by the customer for orders outside of Jeddah, Saudi Arabia.

• Repairs shipping fees from and to our headquarters will be covered by the customer for orders outside of Jeddah, Saudi arabia.