سياسة رد الأموال
Return
You may return your creation, in a new and unused state and perfect condition, 2 days following the purchase for a full refund accompanied by the original receipt. For online orders kindly contact us directly via email at info@lillianismail.com.
The amount will be transferred within 7 days after the refund request.
The product can not be accepted if it shows signs of wear or if it has been altered from its original condition, or its packaging has been damaged or used.
Exchange
Our creations are accepted for credit or exchange returned in a saleable condition within 5 days following the purchase, accompanied by a sales receipt.
If the product was purchased through a Lillian Ismail stockist or retailers, refunds and exchanges are not accepted. Please contact the stockist or retailers the item was purchased from to return or exchange your creation following their return & and exchange policy.
For online orders kindly contact us directly via email at info@lillianismail.com.
We reserve the right to deny unreasonable repairs, returns, and exchanges.
Lillian Ismail's creations pass through our quality control department before distribution. You can return your creation within only 48 hours if manufacturing defects are found. Returns due to manufacturing faults will not be accepted past 48 hours.